We are hiring for Customer Service Executive for Flower Atelier Industry

Job Description:

Role Overview
We are looking for a well-spoken, polished, and customer-focused professional to be the voice of our premium floral atelier. This role requires someone who can patiently listen to client briefs, articulate ideas with clarity, and translate customer needs into thoughtfully curated floral solutions—while upholding the brand’s luxury ethos.
Key Responsibilities
Handle incoming calls, WhatsApp queries, and client interactions with warmth, professionalism, and confidence
Patiently listen to client briefs and ask the right questions to understand preferences, occasions, budgets, and aesthetics
Demonstrate strong understanding of colour palettes, floral styles, and design sensibilities
Possess thorough knowledge of our products, offerings, and customization possibilities
Clearly articulate recommendations and guide clients towards the most suitable floral solutions
Accurately note down client details, briefs, and special instructions in an organized manner
Coordinate with internal teams to ensure flawless execution of orders
Handle complaints, concerns, and tough customers calmly and empathetically
Maintain high service standards consistent with a luxury brand experience
Key Skills & Attributes
Excellent verbal communication and articulation skills
Strong listening skills with patience and attention to detail
A refined aesthetic sense and basic understanding of colour and design
Highly organized with the ability to multitask
Calm, composed, and solution-oriented under pressure
Confident in handling demanding or high-expectation clients
Preferred Background
Hospitality, luxury retail, events, or premium service industry background
Experience in customer-facing roles dealing with high-end clientele
What We Offer
A creative, design-driven work environment
Exposure to luxury clients and bespoke floral projects
Competitive salary aligned with experience and skill set
Opportunity to grow with a premium, fast-evolving brand