We are hiring for Cybersecurity Analyst - Issue & Exception Management for MNC Healthcare Company in BKC

Job Description:

The Cybersecurity Analyst (Contractor) will support the Cybersecurity Issues and Exceptions Management Program by reviewing cybersecurity issues and exception requests, assessing risk based on defined criteria, and ensuring requests are routed through the appropriate governance workflows and approval processes.

The role focuses on record quality, risk assessment, evidence review, stakeholder coordination, ServiceNow IRM administration, reporting, and governance operations.

Key Responsibilities:

• Review cybersecurity issues and exception requests for completeness, accuracy, and compliance with governance requirements.
• Assess risk and facilitate appropriate approval workflows for cybersecurity exceptions.
• Manage cybersecurity issues and exception records and workflows throughout their lifecycle in ServiceNow IRM.
• Review remediation evidence and validate closure readiness in accordance with established procedures.
• Maintain high-quality records and documentation within ServiceNow IRM.
• Partner with business, IT, and cybersecurity stakeholders to obtain required information, approvals, and evidence.
• Serve as a primary point of contact for user inquiries and provide guidance on cybersecurity issue and exception management processes.
• Respond to governance-related requests while meeting established SLAs
• Prepare metrics, dashboards, reports, presentations, and process documentation, as required.
• Develop SOPs, user guides, training content, and user enablement materials as required.
• Participate in team meetings and provide regular status updates to management.

Required Qualifications:

• Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and professional experience.
• Minimum 3 years of experience in cybersecurity governance, risk management, compliance, or related cybersecurity functions.
• Hands-on experience with ServiceNow IRM or similar GRC platforms.
• Strong understanding of cybersecurity governance, risk, compliance, issue management, or exception management.
• Strong communication, documentation, stakeholder management, and coordination skills.
• Ability to work effectively with global stakeholders and cross-functional teams.
• Ability to manage multiple priorities while meeting SLA requirements.
• Strong analytical and problem-solving skills.
• Strong attention to detail, with the ability to identify gaps in documentation, remediation evidence, and exception requests.

Working Days: Mon to Fri

Payroll: Off Role Contractual (Contract is auto renewable based on performance)

Location: BKC (Mumbai)