1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Job Summary:
The Training and Development Specialist will create, develop, implement, and conduct training and development intervention for contact centres.
Duties/Responsibilities:
•Deliver new hire and refresher training on systems, scripts, competition benchmarking.
•Coach agents on customer handling, retention strategies, and objection handling.
•Identify floor-level skill gaps using QA audits, drive “Good Calls” through call calibrations ...