1 Opening(s)
2.0 Year(s) To 3.0 Year(s)
Not Disclosed by Recruiter
Key Responsibilities
Handle inbound and outbound customer calls and resolve queries within defined TAT.
Manage customer complaints, escalations, and requests through CRM.
Maintain accurate case documentation and follow-ups.
Build strong customer relationships and ensure a positive customer experience.
Conduct feedback calls, surveys, and service reminders.
Coordinate with internal teams for query resolution and timely closure.
Ensure adherence ...