1 Opening(s)
2.0 Year(s) To 3.0 Year(s)
Not Disclosed by Recruiter
Key Responsibilities:
Maintain and improve quality systems
Provide customer support via phone, email, and dashboard monitoring
Handle Level 1 & Level 2 technical support
Troubleshoot hardware, software, and reagent issues
Coordinate with cross-functional teams for issue resolution
Manage and track service tickets and case follow-ups
Ensure high customer satisfaction (NPS improvement)
Perform proactive instrument monitoring and customer support
Role ...