Opening for Customer Support at Marine Lines at FMCG Industry

Job Description:

• Maintain and update customer databases using CRM software.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Support marketing campaigns through targeted customer communication.
• Coordinate with sales and operations teams to ensure smooth order processing and customer satisfaction.
• Track and analyze customer data to identify buying patterns and loyalty opportunities.
• Generate periodic reports on customer engagement, complaints, and resolutions.
• Assist in planning and executing customer retention and loyalty programs.
• Ensure confidentiality and accuracy of customer information.
• Maintain a professional image while representing the brand to customers.

Other Details:

• Working Time: 8.5 hours (Flexible shift between 7:00 am – 12:30 pm)
• Working Days: 6 Days (Rotational Off)
• Location: Marine Lines
• Experience: 1 Year
• Candidate will be on Talisman’s Payroll