1 Opening(s)
10.0 Year(s) To 20.0 Year(s)
Not Disclosed by Recruiter
The individual will serve as a link between the Head Office and the Clinic, acting as an extension of the HO.
(Currently there is a team of 28 people – 8 at HO and balance at clinics, since receptionist and clinic managers report to HOD )
Key Responsibilities:
Manage clinic operations and client ...
1 Opening(s)
4.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
Role: CRM - Customer Relationship Management
Work Timings – 09:30 AM to 06:00 PM
Working Days – 6 days a week
Work Location – Lower Parel, Mumbai.
Experience – 4+ Years.
Age up to 45
Job Description:
We are looking for a CRM professional to manage client relationships and ensure high levels of customer satisfaction. The role involves handling ...
2 Opening(s)
2.0 Year(s) To 4.0 Year(s)
4.00 LPA TO 5.00 LPA
Key Responsibilities
Respond to customer inquiries professionally and empathetically.
Resolve issues accurately and within defined timelines.
Research concerns thoroughly and coordinate with internal teams (support, logistics, product, etc.).
Maintain high standards of written communication and meet service SLAs.
Achieve performance targets for productivity, quality, response time, and customer satisfaction.
Identify recurring issues and recommend process improvements.
Document ...
1 Opening(s)
4.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Team Management & Leadership
Lead, mentor, and manage a team of Client Operations Executives.
Conduct regular coaching sessions, feedback discussions, and performance reviews.
Monitor team productivity, attendance, and adherence to schedules.
Foster a collaborative and positive team environment that promotes accountability and continuous improvement.
Operational Excellence
Ensure the team consistently meets service level agreements (SLAs) including ...